Development Support

Every day, users across multiple channels report bugs, share feedback, and suggest great ideas to improve BARQ! As Development Support, you'll be the bridge between these users and the development team. Your role will involve collecting and tracking all user feedback.

When users report bugs or run into technical problems, you'll verify them and ensure the development team has all the necessary information to reproduce the issue. Once bugs are resolved, you'll be the one to share the good news with users.

Our primary feedback channels:

• BARQ! Support Mail

You've got this

• You're familiar with customer support and know how to ask users for more information about their experiences.
• You have some technical knowledge. Software breaks all the time, so it's helpful if you can identify whether a bug might be caused by user interaction, server malfunction, or an external factor.
• You're familiar with issue tracking software (at BARQ! we use Linear.app).

You get this

• You'll be part of the amazing BARQ! team. You'll get a blue border in the app and be listed on the BARQ! team page.
• You can decide when and how long you want to work. You're not tied to specific working days or hours. We only expect that response times for tickets remain reasonably prompt.

Commitment

• You'll need to sign an NDA for this position.
• While we understand that this is a volunteer position, we do expect you to be available for your team and director. You should be available to take on tasks on a regular basis.

How the interview process works

After you send in your application it will be reviewed by us. If we think you’d be a fit for our team we will reach out to you and plan an interview. You will be given a link where you are able to schedule a call whenever you are available.

After that will be a call where we will ask some questions about your experience and to see if you’ll fit in. Usual interview stuff.

After all interviews are held, and we have discussed with our team who will be best at this position, you’ll be onboarded.

If you don’t make it – don’t worry! There will be plenty of other volunteer openings soon in a variety of categories.

Apply

Fill in the form. If you have any questions about the form, feel free to ask for more information! The contact person for this role is Woutske, available via email [email protected]

If you have previously applied for another position, please tell us when applying for this! You’ll still have to fill in the form since it will have questions specific to this position, but we’ll keep it in mind when selecting.